Who we are
Ripplear (“Ripplear”, “we”, “us”) is a digital marketing agency based at 701 Tillery Street, Unit 12 #2854, Austin, TX 78702, United States. We build websites and run AI phone answering, conversational AI chat, outbound calling, lead generation, payment collection, SEO, AEO and Google Business Profile management for businesses.
This policy covers ripplear.live and the information we handle when you contact us or become a client.
This website
ripplear.live is a static website. It has no sign-up forms, no accounts and no advertising or analytics trackers.
- The cost calculator runs entirely in your browser. The numbers you enter are never sent to us or anyone else.
- Your browser’s local storage remembers your light or dark theme choice and whether you have seen the opening animation. This stays on your device and you can clear it at any time.
- Third-party files. To display the page, your browser loads fonts from Google Fonts and animation libraries from cdnjs and jsDelivr. These providers receive your IP address and browser details as part of serving the file, under their own privacy policies.
- Hosting. Our hosting provider may keep standard server logs (IP address, pages requested, time and browser type) for security and reliability.
What we collect
We only collect what you choose to give us, or what we need to deliver the services you ask for:
- When you contact us by email, phone or the “book a call” link: your name, business name, email, phone number, website and anything you write in your message.
- When you become a client: billing contact details, business information, the logins or integrations you grant us (for example Google Business Profile, your calendar or your CRM), and the content we need to set up your services, such as services, prices and opening hours.
- Payment information is handled by our payment processor (such as Stripe). We do not see or store full card numbers.
How we use it
- To reply to you, run your free audit and schedule calls.
- To set up, operate and improve the services you have hired us for.
- To send invoices, collect payment and keep business records.
- To send service updates and your monthly results report.
- To meet legal obligations and protect against fraud or abuse.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
Calls and chats we handle for clients
When we answer calls, chats or messages on behalf of a client business, we act as a service provider to that business. The business decides how that information is used, and its own privacy policy applies to its customers.
- Calls and chats may be recorded, transcribed and summarised so the business can follow up and so we can check quality. Where the law requires it, callers are told the call may be recorded.
- We use this information only to provide the service to that business, for example to book appointments, send confirmations or payment links, and report results.
- Outbound calls and text messages are sent only on the client’s instruction, to people who have contacted that business or agreed to hear from it. Reply STOP to any text message to opt out.
If you spoke with an AI assistant for one of our clients and want your information accessed or deleted, contact that business directly, or email us and we will pass your request on.
How long we keep it
We keep enquiry emails for up to two years. We keep client records for as long as you are a client and for up to seven years afterwards for tax and legal reasons. We keep call recordings and transcripts for as long as the client’s settings require, and by default no longer than 12 months. After that we delete or anonymise the data.
Your choices and rights
Wherever you live, you can ask us to:
- Tell you what personal information we hold about you and give you a copy.
- Correct information that is wrong.
- Delete your information, unless we must keep it by law.
- Stop sending you marketing emails or texts.
Residents of Texas, California and other states with privacy laws have these rights under those laws, along with the right to appeal our decision on a request. We will not treat you differently for using them. To make a request, email info@ripplear.live. We will verify your identity and reply within 45 days.
Security
We use encryption in transit, access controls, multi-factor authentication on our tools, and the least access needed to do the job. No system is perfectly secure, so if we ever have a breach that affects you, we will tell you as the law requires.
Children
Our website and services are for businesses. We do not knowingly collect personal information from children under 13. If you think a child has given us information, contact us and we will delete it.
Changes to this policy
If we change this policy, we will update the date at the top of this page. If the change is significant, we will also tell our clients by email.
Contact us
Ripplear
701 Tillery Street, Unit 12 #2854
Austin, TX 78702, United States